Frequently Asked Questions (FAQ)

Navi Veritas Ventures Pty Ltd and Its Subsidiaries

 

1. What services does Navi Veritas Ventures provide?

Navi Veritas Ventures offers a range of services, including:

  • Psychiatric Consultations (Telehealth)
  • Medicolegal Assessments (e.g., Fitness-for-Duty, Total Permanent Disability)
  • Educational Programs (e.g., RANZCP MEQ and CEQ Tutorials)
  • Executive and Leadership Coaching
  • Supportive Psychotherapy for Medical Trainees

2. How can I book an appointment?

You can book an appointment by contacting us directly via email at admin@naviveritas.com or by calling +61 414 002 800. Our team will assist you in scheduling your consultation or service.

3. What payment methods are accepted?

We accept payments via credit card, bank transfer, and other methods specified at the time of booking. Please note that credit card payments will incur an additional fee of 1.75%.

4. When is payment due?

All fees for services must be paid in full prior to the commencement of the service. Services will not proceed until payment has been received.

5. What is your cancellation policy?

If you need to cancel your appointment, please do so at least 24 hours in advance. Cancellations within 24 hours of the appointment will incur a fee of 75% of the total service cost. Failure to attend without notice will result in a 100% charge.

6. Do you offer refunds?

Payments are generally non-refundable, except as required by Australian Consumer Law (ACL). Refund requests will be evaluated on a case-by-case basis.

7. How are my personal and health information protected?

We take the security of your personal and health information seriously. All data is stored securely in compliance with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic). We also adhere to RANZCP guidelines and AHPRA Medical Code.

8. Can I withdraw my consent after providing it?

Yes, you may withdraw your consent at any time, subject to legal and contractual restrictions. However, withdrawing consent may impact our ability to provide certain services. To withdraw consent, please contact us in writing.

9. What if I have a complaint about the service?

If you have a complaint, please follow our complaints pathway:

  • Initial Contact: Address the issue directly with the provider or service representative.
  • Escalation: If unresolved, contact our administrative team at admin@naviveritas.com or +61 414 002 800.
  • Formal Complaint: Submit a formal complaint to the Director if necessary.
  • Notification: For issues relating to professional conduct, you may lodge a complaint with AHPRA, or for consumer protection concerns, with the ACCC.

10. What is the process for rescheduling an appointment?

To reschedule an appointment, please contact us at least 24 hours in advance. Rescheduling is subject to availability and will be accommodated whenever possible.

11. How long does it take to receive a report after an assessment?

Reports are typically completed within 24-48 hours after an assessment, depending on the complexity of the case. For urgent requests, same-day reports may be available upon request and additional charges.

12. What are AI scribing tools, and how are they used?

AI scribing tools are used to assist in the documentation of consultations and assessments. They help ensure accuracy and efficiency in record-keeping. All information processed by these tools is handled securely and in compliance with relevant privacy laws.

13. What if I don’t want my information processed with AI tools?

If you prefer not to have your information processed using AI tools, please notify us in writing before your appointment.

14. How can I contact Navi Veritas Ventures?

You can contact us at:

  • Email: admin@naviveritas.com
  • Phone: +61 414 002 800
  • Address: 57/11 Wilson Street, South Yarra, VIC Australia 3141

We are here to help with any additional questions or concerns you may have.

Complaints Pathway for Navi Veritas Ventures Pty Ltd and Its Subsidiaries

At Navi Veritas Ventures, we are committed to providing the highest standard of service across all our offerings. However, if you have a complaint regarding our services, including educational programs, coaching, psychiatric consultations, or medicolegal assessments, we have established the following pathways to address your concerns effectively.

1. Complaints About Psychiatric Consultations and Medicolegal Assessments

1.1 Initial Contact:

  • Direct Resolution: If you have a complaint regarding a psychiatric consultation or medicolegal assessment, we encourage you to address the issue directly with the healthcare provider involved. Most concerns can be resolved through open and direct communication.
  • Escalation: If the issue remains unresolved, please contact Navi Veritas Ventures’ administrative team at admin@naviveritas.com or +61 414 002 800 for further assistance. Our team will work with you to address your concerns promptly.

1.2 Formal Complaint:

  • Submission: If your complaint is not resolved through initial contact or escalation, you may submit a formal written complaint to the Director of Navi Veritas Ventures. Please include all relevant details and documentation related to your complaint.
  • Review and Response: The Director will review your complaint and provide a written response outlining the steps taken to resolve the issue.

1.3 Notification to AHPRA:

  • Professional Conduct Concerns: If your complaint involves concerns about the professional conduct, performance, or fitness to practice of a healthcare provider, you may lodge a notification with the Australian Health Practitioner Regulation Agency (AHPRA). AHPRA will investigate complaints that relate to breaches of professional standards or regulations.

2. Complaints About Educational Programs and Coaching Services

2.1 Initial Contact:

  • Direct Resolution: If you have a complaint regarding an educational program or coaching service, we recommend addressing the issue directly with the instructor or coach involved. Open communication often resolves most concerns.
  • Escalation: If the issue is not resolved, please contact Navi Veritas Ventures’ administrative team at admin@naviveritas.com or +61 414 002 800. Our team will assist in facilitating a resolution.

2.2 Formal Complaint:

  • Submission: Should the complaint remain unresolved, you may submit a formal written complaint to the Director of Navi Veritas Ventures. Include all relevant details and documentation to ensure a thorough review.
  • Review and Response: The Director will review your complaint and provide a written response outlining the steps taken to address your concerns.

2.3 Notification to ACCC:

  • Consumer Protection Concerns: If your complaint relates to issues of misleading conduct, false representations, or other breaches of consumer law, you may choose to lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC handles complaints related to consumer protection under the Australian Consumer Law (ACL).

3. General Complaint Resolution Process

3.1 Timely Response:

  • We are committed to responding to all complaints in a timely manner. You can expect an acknowledgment of your complaint within five business days of submission and a full response within 14 business days.

3.2 Continuous Improvement:

  • Navi Veritas Ventures uses feedback from complaints to continually improve our services. All complaints are documented and reviewed as part of our ongoing commitment to quality improvement.

4. Contact Information for Complaints

For all complaints, please contact:

Navi Veritas Ventures Pty Ltd and Its Subsidiaries
Email: admin@naviveritas.com
Phone: +61 414 002 800
Address: 57/11 Wilson Street, South Yarra, VIC Australia 3141

We are committed to addressing your concerns professionally and ensuring your experience with Navi Veritas Ventures is a positive one.