Privacy Policy

Navi Veritas Ventures Pty Ltd and Its Subsidiaries

Last Updated: 20 August 2024

Navi Veritas Ventures Pty Ltd and its subsidiaries are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth), the Health Records Act 2001 (Vic), the Royal Australian and New Zealand College of Psychiatrists (RANZCP) guidelines, and the Australian Health Practitioner Regulation Agency (AHPRA) Medical Code.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, contact information (email, phone number, address), date of birth, gender, and any other relevant personal details.
  • Health Information: Details related to your mental and physical health, medical history, treatment plans, and other health-related information, particularly for diagnostic, therapeutic, and medicolegal assessments.
  • Payment Information: Credit card details, billing information, and transaction history for processing payments.
  • Website Usage Information: Information about how you interact with our website, including IP addresses, browser type, pages visited, and other online activity data collected through cookies and similar technologies.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • Service Provision: To provide and manage our psychiatric, medicolegal, educational, and coaching services, including the scheduling of appointments, diagnosis, treatment planning, and the delivery of reports.
  • Communication: To communicate with you regarding your appointments, treatment plans, follow-up care, and other services you have requested.
  • Billing and Payment: To process payments for our services, manage billing records, and fulfill financial transactions.
  • Legal Compliance: To comply with legal and regulatory requirements, including those set out in the Privacy Act 1988, the Health Records Act 2001, RANZCP guidelines, and the AHPRA Medical Code.
  • Website Improvement: To enhance and improve our website’s functionality and your experience, including analyzing usage trends and gathering user feedback.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: We rely on your explicit consent for the collection and use of sensitive health information, such as details about your mental and physical health.
  • Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, such as providing psychiatric services, medicolegal assessments, and educational programs.
  • Legal Obligations: We process your information to comply with legal and regulatory requirements, including those related to health records, privacy, and professional conduct.
  • Legitimate Interests: We may process your information for legitimate business purposes, such as improving our services and ensuring the security of our systems, provided these interests are not overridden by your rights and interests.

4. Disclosure of Your Information

Your personal information may be disclosed under the following circumstances:

  • With Your Consent: We will share your information with other healthcare providers, specialists, or third parties only when you have given us explicit consent to do so.
  • For Legal Compliance: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or legal process, or to comply with mandatory reporting requirements.
  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, IT support, and medical transcription services. These providers are required to protect your information in accordance with privacy laws and our own standards.
  • Professional Obligations: We may disclose information to regulatory bodies or professional associations, such as AHPRA or RANZCP, as required to fulfill our professional and ethical obligations.

5. Data Security

We are committed to ensuring the security of your personal information. We implement a variety of technical, administrative, and physical safeguards to protect your data, including:

  • Encryption: All sensitive data, including health information and payment details, is encrypted both in transit and at rest.
  • Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job functions.
  • Data Breach Response: We have established protocols to respond promptly to data breaches, including notifying affected individuals and relevant authorities as required by law.

6. Data Storage and Retention

Your personal information is stored securely within Australia in compliance with the Health Records Act 2001, the Privacy Act 1988, and other applicable laws. We retain your data only as long as necessary to provide our services, fulfill our legal obligations, and meet regulatory requirements. After this period, your information will be securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you and request a copy of it.
  • Correction: You have the right to request corrections to any inaccurate or incomplete information we hold about you.
  • Withdrawal of Consent: You may withdraw your consent for the use of your information at any time, subject to legal and contractual restrictions.
  • Deletion: You have the right to request the deletion of your personal information, where applicable, subject to legal obligations and retention requirements.
  • Complaint: You have the right to lodge a complaint with the relevant supervisory authority if you believe your privacy rights have been violated.

To exercise these rights, please contact us using the details provided in the “Contact Us” section below.

8. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience, analyze website usage, and improve our services. You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy.

9. International Data Transfers

We will not transfer your personal information outside of Australia. All data will be stored and processed within Australia in strict compliance with Australian privacy laws. Any transfer of data outside of Australia will only occur if mutually agreed upon by both parties and formalized through a legally binding written contract

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of any significant changes by posting the updated policy on our website, along with the effective date of the changes. Continued use of our services following the posting of changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, or if you wish to exercise your rights, please contact us at:

Navi Veritas Ventures Pty Ltd and Its Subsidiaries
Email: admin@naviveritas.com
Phone: +61 414 002 800
Address: 57/11 Wilson Street, South Yarra, VIC Australia 3141

We are committed to protecting your privacy and ensuring that your personal information is handled with care, respect, and in full compliance with the Privacy Act 1988, the Health Records Act 2001, RANZCP guidelines, and AHPRA Medical Code.